This page lists some of the Frequently Asked Questions (FAQs) about Himalaya Wellness Company, products, shipping, loyalty program, and other details. If you have any other queries, feel free to contact us at 1800-208-1930 (Mon to Fri, 9 am-5 pm) or WhatsApp us on +91-89518 91930. You can also write to us at email@example.com.
In India, there are multiple outlets to buy Himalaya products such as modern trade centers, Himalaya exclusive stores, chemists, and general stores in your city. To locate Himalaya exclusive stores in your city, please refer to the Himalaya store locator page.
We also have an official Himalaya online store that offers a convenient option of placing orders and receiving Himalaya products at your doorstep.
To locate Himalaya stores around the globe, please refer to the Himalaya On the Go page of our parent website.
You can use any of the following payment methods:
Payments are processed through Razorpay’s secure website. To always keep your transaction details confidential, our payment gateway partners use secure encryption technology. Hence, you can rest assured of your payment information.
Please note, we DO NOT collect/store credit card/debit cards or any of your sensitive financial details on our server. Your security is our security.
We realize the importance of strong fraud detection and resolution capability. We and our online payments partners track transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud, the transaction is kept on hold. The customer is requested to provide identity documents. The identity documents help us ensure that the purchases were indeed made by a genuine cardholder.
We apologize for any inconvenience that may be caused and requests you to bear with us, in the larger interest of ensuring a safe and secure environment for online transactions.
Terms & Conditions for CoD:
To know about the minimum order amount for CoD and other shipping details, check out this page.
The Cash-on-Delivery (CoD) payment method depends on the courier partner servicing your location. If the courier service is unable to provide a CoD option for your location, it will not be available to you.
Unfortunately, products listed as 'Out of Stock' are not available to buy. But you can contact customer service (find the contact information on the top section of the page) to check the availability of the stock.
Or you can simply enquire through the "Ask about this product" feature of any product page.
'My Account' provides you the following features:
We incur higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps us offset logistics costs. You can check the shipping details page to know about the latest delivery charges.
Estimated delivery time is 5 to 7 days* post shipping (business days exclude Sundays and other holidays). Estimated delivery time is dependent on the destination to which you want the order shipped and our locations (Bengaluru and Ghaziabad).
Orders placed after 5 p.m. on Fridays will be processed for shipment only on the following Mondays.
We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time.
Our courier partners may have a holiday between your order date and the estimated delivery date, based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is reflected in the delivery dates.
Our Indian warehouses do not deliver products outside India. But we do have online stores in the USA, UAE, UK, Europe, Malaysia among other countries. You can check out the relevant Himalaya Wellness online store for your country and shop with us. Go find your wellness store.
During the checkout, you are required to enter the shipping address for delivery. We have reputed couriers that schedule all the deliveries. You will receive a tracking number and will be notified of the whereabouts of the order.
Products are shipped in packages by following standard packing procedures.
You can get detailed information on all Himalaya products on our official Himalaya Wellness website. You can also reach out to our customer care team at firstname.lastname@example.org or you can call us at 1800-208-1930 from Monday to Friday between 9:00 AM – 5:00 PM.
Read the ‘Key Ingredients’ section of the product page to know about the product ingredients. Some of the products also have pack shots that show the ingredient information printed on the product label. You can also reach out to our customer care team at email@example.com or you can call us at 1800-208-1930 from Monday to Friday between 9:00 AM – 5:00 PM.
Himalaya follows the principles of Good Manufacturing Practices (GMP) at our world-class manufacturing facility. This enables us to produce herbal products with uniform levels of batch-to-batch consistency and ensures that the customer receives the same high-quality product regardless of where it is purchased. We strive to meet customer health needs through well-researched, effective, and safe remedies.
Himalaya follows WHO (World Health Organization) protocols for all herbal formulations and conducts tests on pharmacognosy which is the identification of the botanical origin and purity of the herbs used in our products. We also perform tests using analytical chemistry to ensure the purity of the herbs we use in our products; we look at the viscosity and pH balance of herbs including the identification of active constituents and microbial content, in addition to the total viable count, and the presence of fungus, yeast, and mold.
Scientific testing has been a hallmark at Himalaya since 1930 when we embarked on our journey to make quality herbal products. At Himalaya, we use modern science to rediscover and validate Ayurveda's secrets by employing cutting-edge research to create pharmaceutical-grade products.
All our products are clinically tested for safety and efficacy. They are completely free from side effects when used in the dosage instructed on the product packaging.
Each product undergoes extensive research for safety and efficacy. It must meet stringent regulatory requirements before they are available to the customer.
Himalaya products are natural, safe, and efficacious. Some of our products contain honey, bee wax, lanolin, milk, and milk products that are of animal origin. But these ingredients are obtained as by-products without harming animals.
However, our capsule dosage form products that are sold in India and certain other countries are made from industry standard, pharmaceutical-grade hard gelatin of bovine origin which is free from BSE risk.
All other ingredients like proteins, glycerine, and fatty alcohols used in our products are sourced from vegetables.
Our Dental Cream and Complete Care toothpaste contain natural fluoride. They are sourced from minerals, as it renders therapeutic benefits.
Himalaya PureHands Hand Sanitizer and Hairzone Solution are the only two Himalaya products that contain alcohol. These products are for external use only.
We ship your products using third-party courier partners. Our courier partners include Udaan, Delhivery, Ecom Express, Blue Dart, and India Post.
Blue Dart: https://www.bluedart.com/
Ecom Express: https://ecomexpress.in/
Udaan Express: https://udaanexpress.com/
India Post: https://www.indiapost.gov.in/VAS/Pages/IndiaPosthome.aspx
Orders placed after Friday at 10:00 AM will be processed for shipment on the following Monday.
Order Confirmed: Your order state once the payment is confirmed.
Order Processed: Your order state after confirmation. It would take 1 to 2 days for processing your order.
Order Shipped: The order is shipped and is on its way to your specified address.
Order Cancelled: The order was canceled.
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please contact customer care with the order number.
We offer a 100% no-quibble money-back guarantee. If you are not satisfied with our products, we will offer a 100% refund (excluding delivery charge and gift-wrapping, where appropriate).
For refunds on Cash-on-Delivery orders, please share your bank account details to receive the refund amount.
To avoid any issues, kindly read our returns policy in detail before placing your return and refund request.
Himalaya Smiles is a loyalty program for Himalaya customers. You can earn reward points when you shop in any exclusive Himalaya stores or the Himalaya Store app. Read more about Himalaya Smiles to make the best use of it.
Click on the "Subscription?" icon of any product page to know more about the subscription.
H.E.M.A is a Virtual Advisor from Himalaya, an AI service to help you find the right products and answers to your queries. H.E.M.A helps you find products, check order status, find Himalaya stores, check loyalty points, and contact customer service. You can find H.E.M.A. on the bottom right corner of the screen.
We are open to your queries on email, call, chatbot, WhatsApp, and post.
Please use the below official contacts:
No, multiple offers cannot be combined into one order. At any given time, you can either redeem a gift card, or discount code, or loyalty points. Discount code is not applicable on bundles that are already discounted.
A bundle pack is pre-defined multiples of a single product or a combination of multiple different products, which might be available for purchase at a discounted price.
Discount codes are not applicable to these bundles.