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  • Himalaya Global Holdings

FAQs

This page lists some of the Frequently Asked Questions (FAQs) about Himalaya Wellness Company, products, shipping, loyalty program, and other details. If you have any other queries, feel free to contact us at 1800-208-1930 (Mon to Fri, 9 am-5 pm) or WhatsApp us on +91-89518 91930. You can also write to us at contactus@himalayawellness.com.

1. Where can I buy Himalaya products?

In India, there are multiple outlets to buy Himalaya products such as modern trade centers, Himalaya exclusive stores, chemists, and general stores in your city. To locate Himalaya exclusive stores in your city, please refer to the Himalaya store locator page.

We also have an official Himalaya online store that offers a convenient option of placing orders and receiving Himalaya products at your doorstep.

To locate Himalaya stores around the globe, please refer to the Himalaya On the Go page of our parent website.

2. How do I pay for a purchase?

You can use any of the following payment methods:

  • Debit Card / Net Banking / Cash Cards / Mobile Payment
  • MasterCard or Visa Credit Cards / Citibank Debit or ATM Card / Diners International Card
  • Wire / Bank / Fund Transfer
  • Demand Draft
  • Cash on Delivery

Payments are processed through Razorpay’s secure website. To always keep your transaction details confidential, our payment gateway partners use secure encryption technology. Hence, you can rest assured of your payment information.

3. Is it safe to use my credit/debit card?

  • To always keep your transaction details confidential, our payment gateway partners use secure encryption technology. Hence, you can rest assured of your payment information.
  • When users proceed with the payment, they are redirected to secure Razorpay Payment Gateway to provide their Credit Card / Debit Card / Net Banking details for the transaction.
  • A window will appear on your browser notifying you when you enter and leave the secure environment.
  • The address in your browser will also change from an "http://" address to an "https://" address along with a small padlock icon appearing in the bottom left-hand corner of your browser. Upon processing a successful transaction, a confirmation email is sent to the email address provided with the order details.
  • The security is handled by an independent third-party - Razorpay, who certifies that the information is encrypted and secure.

Please note, we DO NOT collect/store credit card/debit cards or any of your sensitive financial details on our server. Your security is our security.

4. What steps do you take to prevent card fraud?

We realize the importance of strong fraud detection and resolution capability. We and our online payments partners track transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud, the transaction is kept on hold. The customer is requested to provide identity documents. The identity documents help us ensure that the purchases were indeed made by a genuine cardholder.

We apologize for any inconvenience that may be caused and requests you to bear with us, in the larger interest of ensuring a safe and secure environment for online transactions.

5. What is Cash on Delivery?

  • If you are not comfortable making an online payment, you can opt for the Cash on Delivery (CoD) payment method. With CoD, you can pay in cash at the time of actual delivery of the product at your doorstep.
  • Although there is no need for any advance online payment, there is a handling charge of Rs. 25/- applied for CoD service.
  • You will be eligible for the CoD payment only if your cart value is more than or equal to the minimum order value. Check the shipping page for the latest minimum order value for CoD payment.

Terms & Conditions for CoD:

  • The maximum order value for a Cash on Delivery (CoD) payment is Rs. 4,500.
  • It is a cash-only payment method.
  • Gift Vouchers/eGift Cards cannot be used for CoD orders.
  • Foreign currency cannot be used to make a CoD payment. Only Indian Rupees are accepted.
  • There is usually a delay in the dispatch of CoD orders as it takes a longer time to process them.

6. How do I place a Cash on Delivery (CoD) order?

  1. Add the item(s) to your cart and proceed to checkout.
  2. When prompted to choose a payment option, select "Pay by Cash on Delivery" to complete the order.
  3. You will receive a confirmation call to confirm the order. Upon confirmation, orders will be processed and dispatched.
  4. Once it is shipped, you will be notified by e-mail.
  5. Make only cash payment to our courier partner at the time of delivery of your order, to complete the payment.

To know about the minimum order amount for CoD and other shipping details, check out this page.

7. Why is cash-on-delivery not offered for my location?

The Cash-on-Delivery (CoD) payment method depends on the courier partner servicing your location. If the courier service is unable to provide a CoD option for your location, it will not be available to you.

8. Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available to buy. But you can contact customer service (find the contact information on the top section of the page) to check the availability of the stock.

Or you can simply enquire through the "Ask about this product" feature of any product page.

9. What is the 'My Account' page on the website?

'My Account' provides you the following features:

  • Manage/edit your data like address and phone numbers.
  • Review your orders
  • View subscription details
  • View / Redeem your points
  • View Wishlist.

10. What are the delivery charges?

We incur higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps us offset logistics costs. You can check the shipping details page to know about the latest delivery charges.

11. What is the estimated delivery time?

Estimated delivery time is 5 to 7 days* post shipping (business days exclude Sundays and other holidays). Estimated delivery time is dependent on the destination to which you want the order shipped and our locations (Bengaluru and Ghaziabad).

Orders placed after 5 p.m. on Fridays will be processed for shipment only on the following Mondays.

We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time.

12. Why does the delivery date not correspond to the delivery timeline mentioned?

Our courier partners may have a holiday between your order date and the estimated delivery date, based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is reflected in the delivery dates.

13. Do you deliver your products outside India?

Our Indian warehouses do not deliver products outside India. But we do have online stores in the USA, UAE, UK, Europe, Malaysia among other countries. You can check out the relevant Himalaya Wellness online store for your country and shop with us. Go find your wellness store.

14. How does the delivery process work?

During the checkout, you are required to enter the shipping address for delivery. We have reputed couriers that schedule all the deliveries. You will receive a tracking number and will be notified of the whereabouts of the order.

15. How are items packaged?

Products are shipped in packages by following standard packing procedures.

16. Where can I get information on Himalaya products?

You can get detailed information on all Himalaya products on our official Himalaya Wellness website. You can also reach out to our customer care team at contactus@himalayawellness.com or you can call us at 1800-208-1930 from Monday to Friday between 9:00 AM – 5:00 PM.

17. Where can I get information on ingredients used in Himalaya products?

Read the ‘Key Ingredients’ section of the product page to know about the product ingredients. Some of the products also have pack shots that show the ingredient information printed on the product label. You can also reach out to our customer care team at contactus@himalayawellness.com or you can call us at 1800-208-1930 from Monday to Friday between 9:00 AM – 5:00 PM.

18. How does Himalaya ensure the efficacy of its products?

Himalaya follows the principles of Good Manufacturing Practices (GMP) at our world-class manufacturing facility. This enables us to produce herbal products with uniform levels of batch-to-batch consistency and ensures that the customer receives the same high-quality product regardless of where it is purchased. We strive to meet customer health needs through well-researched, effective, and safe remedies.

Himalaya follows WHO (World Health Organization) protocols for all herbal formulations and conducts tests on pharmacognosy which is the identification of the botanical origin and purity of the herbs used in our products. We also perform tests using analytical chemistry to ensure the purity of the herbs we use in our products; we look at the viscosity and pH balance of herbs including the identification of active constituents and microbial content, in addition to the total viable count, and the presence of fungus, yeast, and mold.

Scientific testing has been a hallmark at Himalaya since 1930 when we embarked on our journey to make quality herbal products. At Himalaya, we use modern science to rediscover and validate Ayurveda's secrets by employing cutting-edge research to create pharmaceutical-grade products.

19. What safety measures do you follow in product development?

All our products are clinically tested for safety and efficacy. They are completely free from side effects when used in the dosage instructed on the product packaging.

Each product undergoes extensive research for safety and efficacy. It must meet stringent regulatory requirements before they are available to the customer.

20. Do Himalaya products have side effects?

  • All our products are clinically tested for safety and efficacy and are completely free from side effects when used in the dosage according to the instructions on the product packaging.
  • The pharmaceutical products are best taken in consultation with your family physician
  • Or you can ask the experts for guidance on indications, dosage, and use of products. Avoid self-medication.
  • Each product undergoes extensive research for safety and efficacy. It must meet stringent regulatory requirements before they are available to the customer.

21. Does Himalaya use any animal products or by-products in their products?

Himalaya products are natural, safe, and efficacious. Some of our products contain honey, bee wax, lanolin, milk, and milk products that are of animal origin. But these ingredients are obtained as by-products without harming animals.

However, our capsule dosage form products that are sold in India and certain other countries are made from industry standard, pharmaceutical-grade hard gelatin of bovine origin which is free from BSE risk.

All other ingredients like proteins, glycerine, and fatty alcohols used in our products are sourced from vegetables.

22. Does your toothpaste contain fluoride? if yes, what is the source of the fluoride?

Our Dental Cream and Complete Care toothpaste contain natural fluoride. They are sourced from minerals, as it renders therapeutic benefits.

23. Do any Himalaya products contain alcohol?

Himalaya PureHands Hand Sanitizer and Hairzone Solution are the only two Himalaya products that contain alcohol. These products are for external use only.

24. How to know which Himalaya product is right for me?

  • For products related to a health concern, you can ask doctors from the Himalaya Wellness team.
  • For pharmaceutical products, we recommend consulting a physician. For products of general use, you can take up a quiz or ask our virtual advisor H.E.M.A (located on the bottom right corner of the screen).
  • Or you can call our customer service at 1800-208-1930 to talk to a product expert.

25. How do I know my order is confirmed?

  1. Once our system receives your payment confirmation, it registers your order, and we will begin to process it.
  2. You will receive an email containing the details of your order and a confirmation of the same. In this mail, you will receive a unique Order ID (eg. 124433), a listing of the item(s) you have ordered, and the expected date of dispatch.
  3. You will also receive a notification when we ship the item(s) to you. Shipping details will be provided with the respective tracking number(s).

26. How do I track my order?

We ship your products using third-party courier partners. Our courier partners include Udaan, Delhivery, Ecom Express, Blue Dart, and India Post.

  1. To track your orders, follow the tracking link sent to you in the shipment confirmation email.
  2. The email contains a shipment tracking ID as well. You can use this tracking ID in the respective courier partner's website to track your order:

        Blue Dart: https://www.bluedart.com/
        Delhivery: https://www.delhivery.com/
        Ecom Express: https://ecomexpress.in/
        Udaan Express: https://udaanexpress.com/
        India Post: https://www.indiapost.gov.in/VAS/Pages/IndiaPosthome.aspx

Orders placed after Friday at 10:00 AM will be processed for shipment on the following Monday.

27. How do I check the status of my orders?

  1. You can review the status of your orders and other related information on the “My Account” page. Under the "Order History" section, you can view the status of all your orders. To view the status of a specific order, click on the desired order number.
  2. Our virtual assistant, H.E.M.A will also be able to help you with checking the order status. Find H.E.M.A. on the bottom right corner of the screen.
  3. Or you can contact us via WhatsApp on 8951891930 to check order status.

28. What does the different order status mean?

Order Confirmed: Your order state once the payment is confirmed.

Order Processed: Your order state after confirmation. It would take 1 to 2 days for processing your order.

Order Shipped: The order is shipped and is on its way to your specified address.

Order Cancelled: The order was canceled.

29. When and how can I cancel an order?

You can cancel your order before it reaches the "Order Shipped" state. To cancel, please contact customer care with the order number.

30. What is your refund policy?

We offer a 100% no-quibble money-back guarantee. If you are not satisfied with our products, we will offer a 100% refund (excluding delivery charge and gift-wrapping, where appropriate).

For refunds on Cash-on-Delivery orders, please share your bank account details to receive the refund amount.

To avoid any issues, kindly read our returns policy in detail before placing your return and refund request.

31. What is Himalaya Smiles?

Himalaya Smiles is a loyalty program for Himalaya customers. You can earn reward points when you shop in any exclusive Himalaya stores or the Himalaya Store app. Read more about Himalaya Smiles to make the best use of it.

32. How does the product subscription work?

  • Product subscriptions allow you to buy a product at regular intervals. This is especially useful if you are using our products often and need to restock them.
  • You can subscribe to a product for 15 days, 30 days, 45 days, 60 days, 75 days, or 90 days depending on your usage.
  • There is no need for advance payment for subscriptions. You will receive an email reminder before the end of your desired subscription period. You can then make the payment and place your next order.
  • The best part of our subscription is that you get a discount on every subscription of the product and you don't have to pay any delivery charge.
  • You can choose to cancel the subscription anytime.

Click on the "Subscription?" icon of any product page to know more about the subscription.

33. What is H.E.M.A?

H.E.M.A is a Virtual Advisor from Himalaya, an AI service to help you find the right products and answers to your queries. H.E.M.A helps you find products, check order status, find Himalaya stores, check loyalty points, and contact customer service. You can find H.E.M.A. on the bottom right corner of the screen.

34. How to contact Himalaya Wellness Customer Care?

We are open to your queries on email, call, chatbot, WhatsApp, and post.

Please use the below official contacts:

  • Email address: contactus@himalayawellness.com
    Kindly give us up to 24 hours for a response. Include your contact information so we may respond to you.
  • Call us (Toll-Free): 1800-208-1930
    Available between 09:00 hrs. IST to 17:00 hrs. IST, Monday to Friday.
  • Chatbot: Ask H.E.M.A, our chatbot located on the bottom right corner of the screen.
  • WhatsApp us: +91-8951891930
  • Postal Address:
    Himalaya Wellness Company
    Makali,
    Bengaluru - 562 162
    Karnataka, India.

35. Can I combine multiple offers?

No, multiple offers cannot be combined into one order. At any given time, you can either redeem a gift card, or discount code, or loyalty points. Discount code is not applicable on bundles that are already discounted.

36. What is bundle pack?

A bundle pack is pre-defined multiples of a single product or a combination of multiple different products, which might be available for purchase at a discounted price.

Discount codes are not applicable to these bundles.

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