About Himalaya's Smiles

1. Himalaya's Smiles is a rewards and recognition program of Himalaya Wellness Company ("Company") in India aimed at providing loyalty benefits to all its customers. Customers can enroll voluntarily for Himalaya's Smiles by sharing their mobile number at its exclusive brand store ("Stores") or by logging in to the Himalaya Store app.
2. Subject to certain restrictions on earning and spending loyalty points at certain Stores as mentioned herein, Himalaya's Smiles covers all the participating Stores and the Himalaya Store app of the Company in India.
3. The Company may, at its sole discretion and without any prior intimation, either add or discontinue any Stores from Himalaya's Smiles from time to time.

Enrolment into Himalaya Smiles

1. The Himalaya's Smiles membership is voluntary, valid for a lifetime, and is non-transferable. Any individual who having a valid and active Indian mobile number, and is shopping at any of the participating Stores of the Company or at the Himalaya Store app, is eligible to apply for membership. Presently, no enrolment fee is applicable for becoming a member of Himalaya's Smiles. There is no minimum shopping limit for becoming a member. However, once members enrol, they need to shop at least once across any the Company formats in India, to be eligible to earn Himalaya's Smiles loyalty point.
2. To become a member, a customer will be required to provide a valid and active Indian mobile number and adhere to such terms and conditions as may be prescribed for membership from time to time. The Himalaya's Smiles membership will be issued solely at the discretion of the Company and the final discretion on all matters relating to the membership shall rest with the Company.
3. On enrolment, the customer will automatically be a part of the first Tier i.e. the Classic Tier. Based on the purchase thereon, the customer will be upgraded to the other Tiers such as Gold and Platinum.

Earning Himalaya Loyalty Points

1. Mobile numbers of members are the primary identification for earning loyalty points upon purchase. Members need to provide their registered mobile number at the participating Stores during billing to earn loyalty points. Loyalty points can be earned through the following transactional channels only: a. Exclusive Himalaya Brand Stores b. Himalaya Store app c. Himalaya Wellness Website: https://himalayawellness.in/
2. The Company reserves the right to refuse to award loyalty points for any breach or non-compliance of these terms and conditions or failure to pay for the purchases.
3. All newly enrolled members will be categorized under Classic Tier.                                                  
4. Loyalty points can be earned only on net bill value. Discounts and Loyalty points redeemed are not eligible for the earning of new Loyalty points.
5. Customer will be upgraded to next Tier based on the visits in last 12 months. Customers' Tier upgrade will consider the latest transaction and rewards as per the new Tier will be applicable from the next bill.
6. Loyalty points earned on visits are applicable only for purchase made at participating exclusive Himalaya Stores and Himalaya Store app.
7. Bonus points earned on visits can be earned on the first bill of the day and not on any subsequent bill on the same day.
8. Himalaya loyalty points earned would be valid for 6 months from the date of last purchase. If member doesn't make any purchase for a period of 6 months, the points will expire.
9. Himalaya's Smiles will introduce long-term as well as short-term bonus rewards, including but not limited to, profile update reward, birthday reward, anniversary reward, etc.
10. Special offers, promotions, or items excluded by the management from time to time at its sole discretion, will not be eligible for earning of Himalaya Loyalty points.
11. The number of loyalty points earned by a member shall be based on the Tier category mentioned in the table below. A customer will be classified as a Classic, Gold, or Platinum as per the visits made in last 12 months.

Tier	No. of Visits*	Points Earned Per Rs. 100 Bill	Bonus Points Earned Per Visit
Classic	Up to the 3rd visit	0	10
Gold	4th – 6th visit	3	15
Platinum	7th visit onwards	5	20

Members can also upgrade their tier by shopping below mentioned amount in a single bill

• Upgrade to Gold Tier : Single bill worth Rs.3000/- to Rs.4999
• Upgrade to Platinum Tier : Single bill worth Rs.5000/- and above

* Only one bill per day will be considered as a visit for allotment of bonus points, both at the Himalaya Exclusive Brand outlet and at the Himalaya Store app. Multiple bills on the same day will be considered as one visit only.

** Bonus points given for visits are exclusive of the bill value.

Spending Himalaya Loyalty Points

1. Himalaya Loyalty points earned by a member can be spent towards purchase of products in any of the participating Stores of the Company subject to the terms and conditions mentioned herein. Himalaya loyalty points cannot be exchanged for cash.
2. The value of 1 loyalty point is Rs. 1. Once the transaction is completed, loyalty points in a member's account will be reduced to the extent of the loyalty points spent. If there is any shortfall in payment under an invoice after spending the loyalty points, the member shall pay such amounts as per acceptable modes of payment.
3. Himalaya's Smiles and its benefits are available only to the enrolled members. For spending loyalty points in any of the participating Stores of the Company, member will need to be personally present at the store and request for generation of a One-Time Password (OTP) for each spending. Upon such request, an OTP will be sent to the member's registered mobile number as available in the records, and he/she will be required to provide the OTP so generated for validating such spending, failing which spending of loyalty points may be refused. The Company can also request the member to provide their valid Government photo ID for validating spending, failing which spending of loyalty points can be refused.
4. The member shall be responsible for providing and updating his/her mobile number at the time of enrolment and subsequently. For validating spending through the OTP process, the Company relies solely on the mobile number provided by the member from time to time and registered in its records and shall not be liable for any consequences due to incorrect mobile number being provided or failure on the part of the member to forthwith update any change in his/her mobile number.
5. Company may at any time and without prior notice, temporarily or permanently withdraw the OTP process for validating spending of loyalty points. In such cases, members will need to be personally present at the store and mandatorily provide their valid Government photo ID for validating spending, failing which spending of loyalty points can be refused.
6. Loyalty points once spent against a purchase can in no event be re-credited or reversed.  
7. No cash refund will be entertained for purchases made by spending loyalty points in the case of purchase returns.
8. Company reserves the right to refuse spending of loyalty points for any breach or non-compliance of these terms and conditions or failure to pay for the purchases.

Other terms and conditions

1. If the gift voucher/gift card issued against spent loyalty points is lost, the Company will not be responsible or liable in any manner and no duplicate gift voucher/gift card will be issued in replacement of the lost voucher/card.
2. All account details, service details, special offers, updates and any other information and promotional communications would be sent through various modes of communication, including SMS and email. By enrolling in the Himalaya's Smiles program, a member consents to receive the information and communication from the Company and Himalaya's Smiles as aforesaid. However, the Company shall not be responsible in any manner for any lost, delayed, incorrect, misdirected or incomplete communication.
3. Members are requested to update any change in their registered mobile number, address, and any other profile information from time to time on our Himalaya Store app or call the toll-free number 1800-208-1930 or 1800-425-1930 to enable us to send communications to your correct contact details. By enrolling in the Himalaya's Smiles program, a member consents to use and disclosure by the Company of his/her personal and other information as provided by member at the time of enrolment and/or subsequently. The member shall be responsible for providing accurate information, including name, address and mobile number, at the time of enrolment and subsequently. Company rely solely on the information provided by the member from time to time and shall not be liable for any incorrect information or failure on the part of member to forthwith update any information or any consequences arising thereof.
4. If a member wishes to unsubscribe from the Himalaya's Smiles program, he/she may SMS "UNSUB" to 575758 (SMS charges apply) from their registered mobile number. After unsubscribing from the Program, a member will not be entitled to any benefits under Himalaya's Smiles and will not receive any future communication.
5. Himalaya's Smiles is the property of the Company and the Company will be the custodian of all information pertaining to Himalaya Smiles, including the member details.
6. As a member of Himalaya's Smiles, you will receive communication from Himalaya Store and www.himalyawellness.in. In the event, you do not wish to receive communication from us, please follow the process as mentioned here. To stop receiving email communications, please click on the unsubscribe link received in the promotional email communication from the sender ID Himalaya's Smiles. To stop receiving SMS communication from each of the respective accounts, please send "UNSUB" to 575758 (standard SMS charges apply) respectively. Alternatively, you may email us at care@himalayawellness.in or customer.service@himalayawellness.com call us on 1800-208-1930 or 1800-425-1930 (Toll-free) to opt out of communication. In such events, we may not be in a position to provide you the benefits as part of Himalaya's Smiles. Also, in case you choose to not share your name and/or mobile number, your membership from the program will be terminated.
7. Opt-out consent text will be given in the Welcome SMS sent post enrolment. If the customer does not raise any concern post this, it means the customer agrees to Terms and Conditions and opts in for receiving communication.
8. If a customer does not wish to receive any Promotional messages, then the customer will have to raise a request for the same via the Himalaya Loyalty Program portal via the short-code sent in the Welcome SMS and then customer will receive only transactional messages.
9. The Company reserve the right to change, cancel, and modify any and all of the terms and conditions from time to time without assigning any reason or providing any intimation, including participating Stores, tier category, and threshold values, reward structure relating to the Himalaya's Smiles program, or discontinuation of the program itself at any point in time.
10. In the event of a dispute between the member and the Company, with regard to or in relation to the Himalaya's Smiles program, the decision of the Company shall be deemed as final and binding.
11. All the terms and conditions are subject to the Indian law, and disputes, if any, will be subject to the exclusive jurisdiction of the Bangalore Courts.
12. By enrolling in the Himalaya's Smiles program, a customer consents to and agrees to be bound by all the terms and conditions mentioned herein or as modified or varied from time to time by the Company.

1. Which all Himalaya stores are part of Himalaya's Smiles?

All exclusive Himalaya stores, The Himalaya Store app and https://himalayawellness.in are part of the program.

2. Is there a membership card for Himalaya's Smiles?

No, there is no membership card. Member's mobile number is the membership number for Himalaya's Smiles.

3. Is there a membership fee to join Himalaya's Smiles?

There is no membership fee to join Himalaya's Smiles.

4. How do I become a member of Himalaya's Smiles?

1. You can visit any Himalaya exclusive store and share your name, a few basic profile details, and mobile number at the time of billing.
2. Login to the Himalaya Store app
3. Login to https://himalayawellness.in

5. What is the minimum bill amount for enrolling into the program?

At exclusive Himalaya stores, you will need a minimum billing of Rs. 1. There is no minimum bill value to enroll in the Himalaya Store app.

6. Are loyalty points awarded on pre-tax or post-tax amount?

Loyalty points are awarded on MRP of the product, in case of full priced products. In case of discounted products, points will be awarded on net value. T&C apply.

7. Can I register to Himalaya's Smiles without a valid mobile number?

No, a valid Indian mobile number is required for joining Himalaya's Smiles.

8. Can NRIs/Foreigners become members of Himalaya's Smiles?

Only members with a valid Indian mobile number can become part of Himalaya's Smiles.

9. What and how many tiers are there in Himalaya's Smiles?

Currently, there are 3 tiers - Classic, Gold, and Platinum. A tier will be assigned to a customer depending on the number of visits made in a rolling 12-month period.

10. How are loyalty points awarded?

• Members will earn loyalty points for every visit. Members belonging to Classic tier will earn 10 bonus points on visit, members belonging to Gold tier will earn 15 bonus points, and Platinum tier will earn 20 bonus points per visit.
• Only the first transaction of the day will be considered for the allotment of bonus visit points. Visit bonus points will be allotted only once in a day.
• Gold and Platinum members are also eligible to earn 3 loyalty points and 5 loyalty points respectively for every 100 rupees spent at Himalaya stores and on the Himalaya Store app.
• Only the valid mode of payments is eligible for earning of loyalty points.

11. Will I get loyalty points on my spending on the Himalaya Store app?

Yes. Himalaya's Smiles is an omnichannel program, wherein members are eligible to earn similar benefits across Himalaya Brand Outlet as well as the Himalaya Store app.

12. Will I get loyalty points on COD order placed through the Himalaya Store app?

Yes, however, the loyalty points will be credited post confirmation of order fulfilment.

13. What is the minimum bill amount to earn loyalty points?

There is no minimum amount for earning loyalty points post registering in the program.

14. Does Himalaya's Smiles offer me any additional benefit for my birthday/anniversary?

Yes, Himalaya’s Smiles will credit 100 bonus loyalty points as a part of your birthday/anniversary celebration month upon upgradation to gold or platinum tier. Birthday and anniversary bonus points are not available for classic tier members.

15. How will I get my birthday/anniversary benefit?

Himalaya's Smiles will credit 100 bonus loyalty points with 30 days' validity at the beginning of the birthday month. A member is eligible for only 1 birthday and 1 anniversary bonus in a year. The accuracy of the birthday/anniversary data is not the responsibility of Himalaya's Smiles and member needs to ensure accurate and timely information is updated in their profile.

16. If I have my birthday in Jan and I join the program mid Jan, will I be eligible for my Birthday benefit in the same month?

Since the points are credited on the first day of the month, member will be eligible for birthday benefit in the subsequent year. Same applies for anniversary as well.

17. What is the profile update bonus points?

Member is given 25 bonus loyalty points for completing the KYC process which will help Himalaya's Smiles deliver a better experience.

18. What's the value of the Himalaya's Smiles loyalty points?

1 point = INR 1

19. How can I check my Himalaya's Smiles rewards?

You can check on our chatbot by logging in to https://himalayawellness.in/ or Himalaya Store app, or write to customercare@himalayawellness.com or call us at 1800-208-1930.

20. When are the Himalaya's Smiles loyalty points added?

1. For purchases made at the Himalaya Store, loyalty points will be credited instantly. Also, an SMS is sent on the member's registered mobile number, giving details of the loyalty points added.
2. For purchases made on the Himalaya Store app, loyalty points will be credited instantly for a prepaid order and an SMS is sent on the member's mobile number, giving details of the loyalty points added.
3. For purchases made on the Himalaya Store app with mode of payment as COD, loyalty points will be credited within 24 hours of confirmation of delivery. Members will be communicated by SMS within 24 hours of confirmation of delivery.

21. Where can members earn and redeem loyalty points?

Loyalty points can be earned and redeemed across all exclusive Himalaya Stores or on the Himalaya Store app.

22. How can I redeem loyalty points?

You can redeem loyalty points in the bill by providing your registered mobile number at the cash counter or shop on the Himalaya Store app.

23. Can I redeem loyalty points earned at Himalaya Brand store on Himalaya Store app?

Yes, you can redeem the loyalty points earned at Himalaya Brand store on Himalaya Store app and vice versa.

24. When are loyalty points deducted from the member's HIMALAYA'S SMILES account after redemption?

Loyalty points are deducted immediately on redemption.

25. When do the loyalty points expire?

Loyalty points earned would be valid for 6 months from the date of last purchase. If member doesn't make any purchase for a period of 6 months, the points will expire.

26. How can member queries be resolved?

Members can contact the Himalaya's Smiles Assistance Desk at 1800-208-1930 or write to customercare@himalayawellness.com.

27. How does a member opt out of the program?

If a customer does not wish to receive any promotional messages, then he/she will have to raise a request for the same or via sending an SMS, 'UNSUB' to 575758.

28. How can a member view/update the profile?

Members can access and modify their profile and membership-related information easily by visiting any Himalaya exclusive store or writing to customercare@himalayawellness.com or by calling 1800-208-1930.