About Himalaya's Smiles

1. Himalaya's Smiles is a rewards and recognition program of Himalaya Wellness Company ("Company") in India aimed at providing loyalty benefits to all its customers. Customers can enroll voluntarily for Himalaya's Smiles by sharing their mobile number at the store ("Stores") or by logging in to the Himalaya website/Store app.
2. Subject to certain restrictions on earning and spending loyalty points at certain Stores as mentioned herein, Himalaya's Smiles covers all the participating Stores and the Himalaya Website/Store app of the Company in India.
3. The Company may, at its sole discretion and without any prior intimation, either add or discontinue any Stores from Himalaya's Smiles from time to time.

Enrolment into Himalaya Smiles

1. The Himalaya's Smiles membership is voluntary, valid for a lifetime, and is non-transferable. Any individual having a valid and active mobile number, and shopping at any of the participating Stores of the Company or at the Himalaya website/Store app, is eligible to apply for the membership. Presently, no enrollment fee is applicable for becoming a member of Himalaya's Smiles. There is no minimum shopping limit for becoming a member. However, once members enroll, they need to shop at least once at minimum bill value of INR 100 at any of the Company formats in India, to be eligible to earn Himalaya's Smiles loyalty points.
2. To become a member, a customer will be required to provide a valid and active mobile number and adhere to such terms and conditions as may be prescribed for membership from time to time. The Himalaya's Smiles membership will be issued solely at the discretion of the Company and the final discretion on all matters relating to the membership shall rest with the Company.
3. Upon enrollment, the customer will automatically be a part of the first Tier or the Bronze Tier. Based on the purchase thereon, the customer will be upgraded to the other Tiers such as Silver, Gold, and Platinum.

Earning Himalaya Loyalty Points

1. Mobile numbers of members are the primary identification for earning loyalty points upon purchase. Members need to provide their registered mobile number at the participating Stores during billing to earn loyalty points. Loyalty points can be earned through the following transactional channels only: a. Exclusive Himalaya Brand Stores, b. Himalaya Store mobile app, and c. Himalaya Shopping Website: https://himalayawellness.in/
2. The Company reserves the right to refuse to award loyalty points for any breach or non-compliance of these terms and conditions or failure to pay for the purchases.
3. All newly enrolled members will be categorized under the Bronze Tier.
4. Loyalty points can be earned only on net bill value. Discounts and loyalty points redeemed are not eligible for the earning of new loyalty points.
5. Customers will be upgraded to the next Tier based on the visits in the last 12 months. Customers' Tier upgrade will consider the latest transaction, and rewards as per the new Tier will be applicable from the next bill.
6. Loyalty points earned on visits are applicable only for purchases made at participating exclusive Himalaya Stores and Himalaya website/mobile app.
7. Himalaya loyalty points earned are valid for six months from the date of points issued. If the member doesn't make a purchase for a period of six months, the points will expire.
8. Himalaya's Smiles will introduce long-term as well as short-term bonus rewards, including but not limited to, profile update reward, birthday reward, etc.
9. Special offers, promotions, or items excluded by the management from time to time at its sole discretion, will not be eligible for earning of Himalaya loyalty points.
10. The number of loyalty points earned by a member shall be based on the Tier category mentioned in the table below. A customer will be classified as a Bronze, Silver, Gold, or Platinum as per the visits made in last 12 months.

Tiers (In 1 rolling year)	Customer - Smile Points Earned for purchase of every INR 100	Upgrade/Downgrade Based on Purchase/Visit/year
Bronze	0	1st Visit
Silver	10	2nd Visit
Gold	30	4th Visit
Platinum	50	7th Visit onwards

*Only one bill per day will be considered as a visit for allotment of tier upgrade/Downgrade, both at the Himalaya Exclusive Brand outlets and at the Himalaya Website/mobile app. Multiple bills on the same day will be considered as one visit only.

Spending Himalaya Loyalty Points

1. Himalaya loyalty points earned by a member can be spent towards the purchase of products in any of the participating Stores of the Company subject to the terms and conditions mentioned herein. Himalaya loyalty points cannot be exchanged for cash.
2. The value of 10 loyalty points is INR 1. Once the transaction is completed, loyalty points in a member's account will be reduced to the extent of the loyalty points spent. If there is any shortfall in payment under an invoice after spending the loyalty points, the member shall pay such amounts as per acceptable modes of payment.
3. Himalaya's Smiles and its benefits are available only to the enrolled members. For spending loyalty points in any of the participating Stores of the Company, the member will need to be personally present at the store and request for the generation of a One-Time Password (OTP) at the time of billing. Upon such request, an OTP will be sent to the member's registered mobile number as available in the records, and he/she will be required to provide the OTP so generated for validation during the billing process, failing which using loyalty points may be refused. The Company can also request the members to provide their valid Government photo ID for validation at the time of billing, failing which using loyalty points can be refused.
4. The member shall be responsible for providing and updating his/her mobile number at the time of enrollment and subsequently. For validating spending through the OTP process, the Company relies solely on the mobile number provided by the member from time to time and registered in its records and shall not be liable for any consequences due to an incorrect mobile number being provided or failure on the part of the member to update any change in his/her mobile number.
5. The Company may at any time and without prior notice, temporarily or permanently withdraw the OTP process for validating spending of loyalty points. In such cases, members will need to be personally present at the store and mandatorily provide their valid Government photo ID for validation at the time of billing, failing which the spending of loyalty points can be refused.
6. Loyalty points once spent against a purchase can in no event be re-credited or reversed.
7. No cash refund will be entertained for purchases made by spending loyalty points in the case of purchase returns.
8. The Company reserves the right to refuse spending of loyalty points for any breach or non-compliance of these terms and conditions or failure to pay for the purchases.

Other Terms and Conditions:

1. If the gift voucher/gift card issued against spent loyalty points is lost, the Company will not be responsible or liable in any manner, and no duplicate gift voucher/gift card will be issued in replacement of the lost voucher/card.
2. All account details, service details, special offers, updates and any other information and promotional communications would be sent through various modes of communication, including SMS and email. By enrolling in the Himalaya's Smiles program, a member consents to receive the information and communication from the Company and Himalaya's Smiles as aforesaid. However, the Company shall not be responsible in any manner for any lost, delayed, incorrect, misdirected, or incomplete communication.
3. Members are requested to update any change in their registered mobile number, address, and any other profile information from time to time on our Himalaya Store app or call the toll-free number 1800-208-1930 or email contactus@himalayawellness.com to enable us to send communications to the member's correct contact. By enrolling in the Himalaya's Smiles program, a member consents the use and disclosure by the Company of his/her personal and other information as provided by the member at the time of enrollment and/or subsequently. The member shall be responsible for providing accurate information, including name, address and mobile number, at the time of enrollment and subsequently. The Company relies solely on the information provided by the member from time to time and shall not be liable for any incorrect information or failure on the part of the member to forthwith update any information or any consequences arising thereof.
4. If a member wishes to unsubscribe from the Himalaya's Smiles program, he/she may logon to www.himalayasmiles.com and select to opt-out or call the toll-free number 1800-208-1930 or email to contactus@himalayawellness.com from their registered mobile number/email ID. After unsubscribing from the Program, a member will not be entitled to any benefits under Himalaya's Smiles and will not receive any future communication.
5. Himalaya's Smiles is the property of the Company, and the Company will be the custodian of all information pertaining to Himalaya Smiles, including member details.
6. As a member of Himalaya's Smiles, the member will receive communication from Himalaya Store and www.himalyawellness.in. In the event, the member does not wish to receive communication from Himalaya, please follow the process as mentioned in point 4. In such events, we may not be in a position to provide you the benefits as part of Himalaya's Smiles. Also, in case the member chooses to not share his/her name and/or mobile number, the membership from the program will be terminated.
7. By providing the OTP at the time of enrollment, the customer agrees to the Terms and Conditions and opts in for receiving communications.
8. If the member does not wish to receive any promotional messages, then the member will need to raise a request via the Himalaya Loyalty Program portal or call the toll-free number 1800-208-1930 or send an email to contactus@himalayawellness.com, and then the customer will receive only transactional messages.
9. The Company reserves the right to change, cancel, and modify any and all of the Terms and Conditions from time to time without assigning any reason or providing any intimation, including participating Stores, tier category, and threshold values, reward structure relating to the Himalaya's Smiles program, or discontinuation of the program itself at any point in time.
10. In the event of a dispute between the member and the Company, with regard to or in relation to the Himalaya's Smiles program, the decision of the Company shall be deemed as final and binding.
11. All the Terms and Conditions are subject to Indian law, and disputes, if any, will be subject to the exclusive jurisdiction of the Bangalore Courts.
12. By enrolling in the Himalaya's Smiles program, a customer consents to and agrees to be bound by all the Terms and Conditions mentioned herein or as modified or varied from time to time by the Company.

1. Which Himalaya stores are a part of Himalaya's Smiles?

All exclusive Himalaya stores, the Himalaya Store Mobile app, and the Himalaya Shopping website (https://himalayawellness.in) are a part of the program.

2. Is there a membership card for Himalaya's Smiles?

No, your mobile number is your membership number for Himalaya's Smiles.

3. Is there a membership fee to join Himalaya's Smiles?

No, joining Himalaya's Smiles is completely free.

4. How do I become a member of Himalaya's Smiles?

a. Visit any exclusive Himalaya store and share your name, profile details, and mobile number at billing.

b. Log in to the Himalaya Store Mobile app.

c. Log in to the Himalaya Shopping website (https://himalayawellness.in)

5. What is the minimum bill amount to enroll in the program?

There is no minimum bill amount to enroll in the Smiles Program.

6. Are loyalty points awarded on the pre-tax or post-tax amount?

Loyalty points are awarded on the net bill value (inclusive of tax).

7. Can I register for Himalaya's Smiles without a valid mobile number?

No, a valid mobile number is required.

8. Can NRIs/foreigners become members of Himalaya's Smiles?

Yes, with a valid mobile number from one of the 30 designated countries.

9. What are the tiers in Himalaya's Smiles?

There are four tiers: Bronze, Silver, Gold, and Platinum. Tiers are assigned based on the number of visits in a rolling 12-month period.

10. How are loyalty points awarded?

• Silver, Gold, and Platinum members earn 10, 30, and 50 points respectively for every INR 100 spent.
• Only valid payment modes are eligible for earning points.

11. Will I get loyalty points for spending on the Himalaya Store Mobile app or the Shopping website?

Yes, the program is omnichannel, offering benefits across exclusive Himalaya retail stores, the mobile app, and the shopping website.

12. Will I get loyalty points on COD orders through the mobile app or shopping website?

Yes, points will be credited after order fulfillment is confirmed.

13. What is the minimum bill amount to earn loyalty points?

The minimum amount is INR 100, after registration.

14. Does Himalaya's Smiles offer additional benefits for birthdays?

Yes, in-store members will receive a coupon code for a free product during their birthday week.

Online members will receive bonus points of 1000 in their account, which will be valid for ten days.

15. How will I receive my birthday benefit?

In-store members: A coupon code will be sent to your registered mobile number via SMS. This code will be valid for ten days, starting five days before your birthday.

Online members: You will receive an SMS notification about your birthday benefit.

16. If I join the program mid-January, will I receive my birthday benefit that month?

If you enroll at least six days before your birthday, you will receive the benefit in the same year.

17. What is the value of Himalaya's Smiles loyalty points?

10 points = INR 1.

18. How can I check my Himalaya's Smiles rewards?

Check on our chatbot by logging into your Smiles account on https://www.himalayasmiles.com, or via the mobile app, or contact us at 1800-208-1930 or contactus@himalayawellness.com

19. When are loyalty points added?

Points for in-store purchases are credited instantly but redeemable the next day. For mobile app and website purchases, prepaid orders are credited instantly but redeemable the next day. COD orders are credited within 24 hours of delivery confirmation.

20. Where can members earn and redeem loyalty points?

Points can be earned and redeemed at all exclusive Himalaya stores, the mobile app, and the shopping website.

21. How can I redeem loyalty points?

Provide your registered mobile number at the cash counter or shop online.

22. Can I redeem points earned at exclusive Himalaya retail stores online?

Yes, points can be redeemed both in-store and online.

23. When are points deducted after redemption?

Points are deducted immediately upon redemption.

24. Can I refer someone to the Himalaya Smiles Loyalty program?

Yes. Log in to https://www.himalayasmiles.com with your registered mobile number to refer a friend or relative and earn 1000 bonus points on their first transaction.

25. How many people can I refer to the program?

You can refer a maximum of two friends or relatives per year.

26. When do loyalty points expire?

Points expire six months from the date of the last purchase.

27. How can member queries be resolved?

Contact the Himalaya's Smiles Assistance Desk at 1800-208-1930 or email contactus@himalayawellness.com

28. How does a member opt out of the program?

Log in to https://www.himalayasmiles.com and unsubscribe under the Profile Update tab, or email contactus@himalayawellness.com

29. How can a member update their profile?

Visit any exclusive Himalaya store, log in to https://www.himalayasmiles.com, or contact us at 1800-208-1930 or email contactus@himalayawellness.com