We truly value each and every one of our customers. Our "head-to-heel" range of products bring Happiness through Wellness in your life. Every time you choose our product, you begin an association of a lifetime with our brand.
Himalaya appreciates the trust you place in us and our products. We would like to show you some love every time you buy our products, and that is why we bring to you a loyalty program that truly values you! If you are making a purchase at our exclusive brand retail store, just share your mobile number with our store executive after your transaction. In case of the Himalaya store app, login to enroll into Himalaya's Smiles.
Himalaya's Smiles has three tiers that allow members to earn more at each level: Classic, Gold, and Platinum. Members will have the opportunity to earn points and redeem a variety of rewards across platforms from day one. Himalaya's Smiles brings you a seamless experience; so, whether you make a purchase online or at our retail store, you can redeem your points in the store as well as on the app.
Tier | Eligibility | Points Earned on Bill Value | Bonus Points for Visits |
---|---|---|---|
Classic | Up to 3rd visit | No points on bill value | 10 bonus points for every visit |
Gold | 4th visit to 6th visit | 3 points for every Rs. 100 spent | 15 bonus points for every visit |
Platinum | 7th visit onward | 5 points for every Rs. 100 spent | 20 bonus points for every visit |
Members can also upgrade their tier by shopping below mentioned amount in a single bill
*Only the first bill of the day will be considered as one visit. Consecutive visits on the same day will not be considered for bonus visit points.
No bonus points will be allotted for the second transaction on the same day.
Tier | No. of Visits* | Points Earned Per Rs. 100 Bill | Bonus Points Earned Per Visit |
---|---|---|---|
Classic | Up to the 3rd visit | 0 | 10 |
Gold | 4th – 6th visit | 3 | 15 |
Platinum | 7th visit onwards | 5 | 20 |
Members can also upgrade their tier by shopping below mentioned amount in a single bill
* Only one bill per day will be considered as a visit for allotment of bonus points, both at the Himalaya Exclusive Brand outlet and at the Himalaya Store app. Multiple bills on the same day will be considered as one visit only.
** Bonus points given for visits are exclusive of the bill value.
All exclusive Himalaya stores and the Himalaya Store app are part of the program.
No, there is no membership card. Member's mobile number is the membership number for Himalaya's Smiles.
There is no membership fee to join Himalaya's Smiles.
1. You can visit any of the Himalaya exclusive store and share your name and mobile number at the time of billing
2. Log in to the Himalaya Store app.
At exclusive Himalaya stores, you will need a minimum billing of Rs. 1. There is no minimum bill value to enroll in the Himalaya Store app.
Loyalty points are awarded on MRP of the product, in case of full priced products. In case of discounted products, points will be awarded on net value. T&C apply.
No, a valid Indian mobile number is required for joining Himalaya's Smiles.
Only members with a valid Indian mobile number can become part of Himalaya's Smiles.
Currently, there are 3 tiers - Classic, Gold, and Platinum. A tier will be assigned to a customer depending on the number of visits made in a rolling 12-month period.
Yes. Himalaya's Smiles is an omnichannel program, wherein members are eligible to earn similar benefits across Himalaya Brand Outlet as well as the Himalaya Store app.
Yes, however, the loyalty points will be credited post confirmation of order fulfilment.
There is no minimum amount for earning loyalty points post registering in the program.
Members belonging to Himalaya's Smiles are entitled to earn 25 bonus loyalty points on their 1st App login.
Member's account will be credited with 25 bonus loyalty points on the same day of their first login.
No, only the first login of the member is eligible for bonus. Also, the bonus is limited to once per member. These bonus points are valid up to 30 days.
Yes, Himalaya's Smiles will credit 100 bonus loyalty points as a part of your birthday/anniversary celebration month.
Himalaya's Smiles will credit 100 bonus loyalty points with 30 days' validity at the beginning of the birthday month. A member is eligible for only 1 birthday and 1 anniversary bonus in a year. The accuracy of the birthday/anniversary data is not the responsibility of Himalaya's Smiles and member needs to ensure accurate and timely information is updated in their profile.
Since the points are credited on the first day of the month, member will be eligible for birthday benefit in the subsequent year. Same applies for anniversary as well.
Member is given 25 bonus loyalty points for completing the KYC process which will help Himalaya's Smiles deliver a better experience.
1 point = INR 1
Log in to the Himalaya Store app or visit http://himalayasmiles.com or call us at 1800-208-1930 or SMS 'MYPOINTS' to 575758
Loyalty points can be earned and redeemed across all exclusive Himalaya Stores or on the Himalaya Store app.
You can redeem loyalty points in the bill by providing your registered mobile number at the cash counter or shop on the Himalaya Store app.
Yes, you can redeem the loyalty points earned at Himalaya Brand store on Himalaya Store app and vice versa.
Loyalty points are deducted immediately on redemption.
Loyalty points earned would be valid for 6 months from the date of last purchase. If member doesn't make any purchase for a period of 6 months, the points will expire.
Members can contact the Himalaya's Smiles Assistance Desk at 1800-208-1930 or write to customercare@himalayawellness.com.
If a customer does not wish to receive any promotional messages, then he/she will have to raise a request for the same or via sending an SMS, 'UNSUB' to 575758.
Members can access and modify their profile and membership-related information easily through the Himalaya Store app or by visiting http://himalayasmiles.com or by visiting exclusive Himalaya Stores or by calling 1800-208-1930.